Shenzhen Angel Copy Equipment Co., Ltd ,is Shenzhen Shenxiangyu Technology Co.,Ltd registered in 2000.It’s an integrated enterprise of manufacture and sales in the line of printer consumable and parts. Our factory located in Shenzhen China. With over 10 years' experience in this industry. professional technique and sales department make our products quality and price be in the lead position.
We have almost all models of printer parts, and we are involved in:
1.Dot matrix printer parts:printer head, pin, head cable, guide, main board, power board, carriage, RDA, ribbon mask, tractor, gears etc. 2. Laser printer parts:toner cartridge, fuser film, heating elements, upper roller & pressure roller, transfer roller, separation pad, pick up roller, formatter board, power board, scanner, fuser unit etc. 3.Copier parts: copier toner cartridge, Exp lamp ,Paper Pickup Roller ,ARM, Fuser Fixing film, Manual feed roller,Drum drive gear,motor gear ,cable,transport belt ,thermoswitch, transfer housing ,Processing gear etc. 4.Ink cartridge parts: printhead, main board, powder board , pump, cartridge contact board , head cable ,CISS etc. 5.Plotter parts: belt, trailing cable, encode trip, main board, cutter assembly, carriage assembly etc.
Q1: What's your product warranty? A: We guarantee our product is fit for its normal user purposes and is free from defects in materials or workmanship.
Q2: What's your company policy on defective goods? A: Our company keep items quality for a long time. Defective rate is less than 0.3%. If there are any defective goods due to production defects or transportation problem, please contact us. Our customer service team will provide immediate response to complaints. We will try our best to give you a good resolve way.
Q3: What's your MOQ (minimum order quantity)? A: Generally our MOQ is no limited. Please have more discussion with us if your combination of models is complicated.
Q4:How about getting samples from you? A: We will send you the samples after we receive the payment for samples. The buyer shall afford the shipping cost. Please have a confirm with us which shipping way do you want.
Q5:About the shipment: what type of shipment will you use? A: We usually ship the products by express(delivery it to your door) or by air freight to your nearest airport, shipping days:3-7 working days depend on destination;If the order quantity is large, we may ship by sea container and the best ship way is by sea, shipping days: over 20 working days depend on destination port.
Q6:What packing do you use? A: Neutral package with airbag or Customized package.
Q7:How much are the shipping cost? A:Shipping cost is charged by the package’s weight and related to the shipping methods you choose and your destination.
Q8:How to Order? A:Step1. After making every details clear with our sale, Please confirm orders to us.We will send you a Performa invoice (PI).Need your information, such as full name,country, city, detail address, post code, tax number ... Step2. Send payment T/T or West union. On the basis of the PI & send back us the proof, we will delivery by FedEx or DHL within 3-5 working days after payment confirmed. Setp3. Confirm us receipt of products.
Q9: After sales service? A: For small quantity of defective cartridges, please kindly send us some proof of quality problem, such as photo, and scanned print sheets, etc. And we will send you replacement cartirdge of same model and quantity alongwith next shipment For batch problems, firstly we need several pcs samples to be sent back to us, once we test the samples and confirm the batch problme, we will arrange shipping back the defective cartridges, and replace them with next shipment.
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